HR Performance Officer

About Us

In November 2020 in Côte d’Ivoire, and then in December 2023 in Senegal, we introduced a groundbreaking financial super app, offering a comprehensive suite of services encompassing online and offline payments, peer-to-peer transactions, fund transfers, as well as savings and budgeting tools.

As of today, we have empowered thousands of users to seamlessly perform these financial activities, and our rapid growth continues unabated. Our overarching objective is to forge the next generation of digital financial solutions in Francophone Africa, a region where fewer than 25% of the population currently has access to traditional banking services.

The financial landscape of this region is undergoing a profound transformation, with millions of individuals shifting from basic financial transactions (mobile money) to more sophisticated financial management. Djamo is uniquely positioned to emerge as the premier choice for meeting these evolving financial needs.

We are proud to have garnered support from world-renowned investors, including Y Combinator, Partech, Kima, and Norskeen, which underscores our potential and commitment to reshaping the financial services landscape in Africa.

To support the launch and growth of our activities in Djamo Entities, we are looking for an HR Performance Officer.

Your role

We are looking for a highly analytical and strategic HR Performance Officer to lead the design, implementation, monitoring, and continuous improvement of employee and organizational performance systems. You will be responsible for driving OKR/KPI culture, enhancing data-driven decision-making, improving talent retention, and aligning HR processes with the company’s long-term strategy.

Your responsibilities will include:

Performance Management

• Design and manage the performance appraisal process (quarterly, mid-year, and annual cycles).
• Track and analyze employee performance metrics across teams and functions.
• Collaborate with managers to set and review OKRs and KPIs in alignment with company goals.
• Identify performance gaps and propose interventions (coaching, development plans, etc.).

OKRs and KPI Frameworks

• Lead the company-wide adoption and alignment of the OKR methodology.
• Facilitate OKR planning sessions across departments and leadership levels.
• Regularly track and report on progress against OKRs and strategic KPIs.
• Build a knowledge base and internal training resources on OKR/KPI best practices.

Data & Insights

• Maintain HR performance dashboards with key insights on productivity, engagement, and turnover.
• Extract and analyze performance data to inform people-related decisions.
• Partner with HRBPs and department heads to identify high/low performers and performance trends.
• Generate reports and recommendations for executive leadership.

Talent Retention & Engagement

• Link performance outcomes with recognition, promotions, learning, and career plans.
• Monitor and analyze retention risks using performance and engagement data.
• Support employee experience and engagement surveys, and track action plan implementation.

Strategic Support

• Provide strategic recommendations to align human capital with company growth and business strategy.
• Benchmark internal performance systems against industry and fintech best practices.
• Support organizational effectiveness and workforce planning efforts.

Your Profile

Education & Experience

• Bachelor’s degree in HR Management, Business Administration, Organizational Development, or related.
• 3+ years of relevant experience in performance management or HR analytics.
• Experience in tech or fintech industries is a strong plus.

Skills & Competencies

• Strong understanding of OKRs, KPIs, and performance frameworks.
• Proficiency in HRIS and analytics/reporting tools (e.g., HiBob, BambooHR, Google Sheets, Tableau, Power BI).
• Ability to synthesize complex data into actionable insights.
• Excellent communication and facilitation skills.
• High level of confidentiality, integrity, and strategic thinking.

What We Offer

• A chance to shape performance culture in a fast-paced, mission-driven company.
• Exposure to strategic HR projects and executive decision-making.
• Continuous learning and development opportunities.

KPIs for Success in Role

• Completion rate and quality of OKR cycles per quarter.
• Engagement and satisfaction with the performance review process.
• % of managers trained on performance management best practices.
• Retention rate of high performers.
• % improvement in departmental KPI alignment with company strategy.

Why work at Djamo

• Balance between autonomy and collaboration, insight and intuition, work and life.
• Work in small, open, friendly teams to create beloved products and services.
• Ethical and stimulating environment.
• Contribute to the rapid expansion of a startup in French-speaking Africa.
• Positively impact millions by providing simple and fair banking.
• Collaborative, fun environment with strong team spirit and a culture of continuous employee development.

We will consider all applications on the same basis. Djamo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. You are not ticking every box or thinking you’ve got that unique set of skills we haven’t realized we need. Apply anyway; we’re always looking to add great people at every level.

Type of contract

CDD 6-mois, renouvelable (opportunité de CDI)

Locations

Abidjan, Ivory Coast- Dakar, Senegal

Sector of activity

Mobile Financial Services