About Cinch
Cinch is Southeast Asia’s leading device subscription platform—powering affordable,
circular, and flexible access to technology. We help individuals and businesses rent and subscribe to the tech they need—without waste, debt, or friction.
We’re the official subscription partner of Samsung and serve tens of thousands of customers across B2C and B2B2C channels. Our circular operating model combines embedded finance, smart risk, recovery infrastructure, and sustainable supply chains—built on asset-backed financing structures that generate long-term value. In just three years, we’ve grown to a team of 75 across Singapore, Malaysia and South East Asia with plans to scale to US$100M ARR by 2027.
We are now looking for a People Manager to help institutionalise Cinch—bringing structure, systems, and scale to our next phase of growth.
The Role: Why This Matters Now
As we gear up for our next equity round and scale across markets and channels, we need a
strategic, execution-driven leader to architect Cinch’s people operating system.
You’ll report to the CEO and sit on the Leadership Team, partnering closely with function
heads across growth, product, finance, ops, and engineering. Your mandate is to
institutionalise the company’s org structure, performance systems, hiring engine, and
culture infrastructure—ensuring we scale with clarity, speed, and cohesion.
What You’ll Own
Organisational Design & Operating Frameworks
- Design and continuously evolve org charts, career ladders, and role scopes across the company.
- Roll out RACI matrices, reporting lines, and escalation systems.
- Implement decision-making and goal-setting frameworks across departments.
Performance, OKRs & Talent Development
- Lead performance management cycles: quarterly OKRs, reviews, and compensation-linked feedback.
- Build systems for goal tracking, feedback loops, promotions, and leadership development.
- Partner with functional leads on team structuring, stretch planning, and levelling.
People Operations, Policies & Tools
- Own HR operations across geographies: onboarding, off-boarding, compliance, payroll, benefits, and HRIS.
- Select and implement lightweight HR tech tools to support scale and automation.
- Standardise contracts, offer templates, leave policies, and documentation.
Recruiting Infrastructure & Headcount Planning
- Build scalable systems for role scoping, scorecards, interviews, pipelines, and reporting.
- Partner with hiring managers to deliver on 2025/26 workforce plan with velocity and precision.
- Develop hiring rituals, recruiting brand assets, and funnel analytics.
Culture, Engagement & Internal Comms
- Codify and protect the Cinch culture—high ownership, outcome-driven, collaborative, and mission-first.
- Lead internal comms: all-hands, offsite, internal updates, rituals, recognition.
- Run pulse surveys, health diagnostics, and engagement interventions.
- Build and manage onboarding programs that drive immediate alignment and performance.
What You Bring
Minimum Requirements
- 4–6+ years of HR/People experience, with at least 2-3 years at a fast-scaling startup.
- Strong track record owning or co-owning org design, performance systems, and HR ops in a cross-functional, high-growth environment.
- Exceptional systems thinker with a bias to build, ship, and optimise—not just advise or observe.
- Comfortable working with the CEO and exec team on company-level decisions and structures.
- Deep understanding of Southeast Asian HR landscapes (especially Singapore & Malaysia).
- Values-driven with strong interpersonal judgment and executive maturity.
Bonus Points For
- Prior experience in distributed or hybrid teams across 2+ markets in SEA.
- Experience with HR tech tools and integrations (e.g., BrioHR, Lattice, BambooHR, Deel).
- Experience in orgs with strong engineering/product DNA.
- Exposure to credit, fintech, or asset-heavy operational businesses.
- AI Native Operator
Why Join Cinch Now
- Massive Market: Credit access, circular tech, and embedded subscriptions are shaping the future of consumption in SEA.
- Real Traction: We’ve proven our model across B2C and B2B, and we’re now scaling with strategic partners.
- Rare Timing: You’ll join at the moment Cinch institutionalises—before we cross $15M ARR and go from 75 to 150 people.
- High Ownership: You’ll define how our company operates at scale—not just run systems, but design them.
- Mission with Muscle: We’re here to create access without waste. And we’re building the machine to do it at scale
APPLY
