Head of Customer Success (NYC)

Crossmint is a one-stop-shop developer platform for building modern financial applications, from the next generation of fintechs to applications that leverage AI agent–driven commerce.

With just a few lines of code, developers can integrate programmable wallets, stablecoin payments, tokenization, on/off ramps, compliance, and agentic commerce tools — all from a single vendor, without the need for a large team of blockchain engineers.

From companies like MoneyGram and Visa to entire nation states, our more than 40,000 clients use Crossmint to launch new financial products, tokenize assets, and build applications for agentic commerce — all on fully managed infrastructure across 50+ chains.

New York City. Office located in SoHo.

Full-time. Hybrid setting.

We’re looking for a high-context operator to own and scale everything that happens after the deal is signed. This is a customer-facing, technically-involved role at the core of how we deliver value.

You’ll lead our post-sales function: Building the infrastructure, team, and strategy to ensure customers are onboarded successfully, technically enabled, and growing with us long-term. From enterprise support to CSE playbooks, you’ll help us move from high-potential partnerships to high-performing deployments. This is about building trust, driving outcomes, and turning complex blockchain integrations into seamless experiences.

You’re a trusted operator who knows how to turn chaos into clarity, and customers into champions. You’ve led technical post-sales teams before, and you know what great looks like when onboarding, retention, and enablement all work together. You understand enterprise expectations and developer-level complexity, and you thrive at the intersection of product and relationship.

At Crossmint, we’re building the infrastructure powering the next generation of the internet, where identity, assets, and payments live onchain. Joining now means helping define what great customer experience looks like in an industry still being invented.

As Head of Customer Success, you’ll inherit a high-trust environment with major logos already in motion, and the opportunity to build the post-sales engine that drives long-term growth. You’ll be shaping how we deliver at enterprise scale while keeping our startup velocity intact.

You’ll work closely with product, engineering, and GTM to unblock technical integrations, launch mission-critical projects, and ensure customers stay deeply engaged. If you’ve been looking for a chance to lead where success is measured by real usage and retention, not slide decks, this is for you.

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