Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Head of Account Management who will strengthen our team and contribute to the success of our products and the bright future of Web3.
We’re looking for a Head of Account Management to join our team
Focus on the iGaming industry
Who are we looking for:
- Fluent English & Russian
- 3+ years of experience in B2B account management (experience in iGaming or Payments at Head/Senior Manager level is a must, experience in sales is a strong advantage)
- Proven successful leadership experience, managing a team of at least 2 people
- Deep understanding of the B2B model and client lifecycle
- Experience working with PSPs and platform providers
- Strong industry network in the iGaming vertical
- Previous participation in international conferences (e.g. SiGMA, iGB, ICE, etc.)
- Ability to work cross-functionally with legal, finance, compliance, and operations teams
- Strong leadership and people management skills
- Analytical mindset and data-driven decision-making approach
- High level of autonomy, responsibility, and organizational skills
- Strong negotiation and relationship-building abilities
- Process-oriented, yet flexible and result-driven, with the ability to build from scratch
The key responsibilities for this role include:
- Building and improving business processes within the account management team, as well as aligning operations with other departments
- Creating a clear team structure, defining roles and responsibilities, and developing internal workflows and documentation
- Setting department goals and KPIs together with the CEO, and ensuring alignment with the company’s strategic vision
- Leading client communication — maintaining long-term relationships, ensuring client satisfaction, handling upsale/cross-sale initiatives
- Analyzing client performance and traffic volumes, identifying opportunities to grow client accounts, and resolving underperformance issues
- Monitoring key metrics and implementing data-driven improvements to boost account activity and revenue
- Reporting regularly to the executive team on department performance, team progress, and strategic initiatives
- Hiring, training, and mentoring the sales/account team as the company scales
- Representing the company at industry events and conferences
