Guest Experience Coordinator

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:

As the Guest Experience Coordinator you are the first—and lasting—impression of Circle Headquarters. You will execute daily reception, concierge and light facilities duties so that every Circler, guest and vendor enjoys a seamless, premium experience. Your day begins by preparing the space before doors open and ends by ensuring it is pristine for the next morning.

What you’ll work on:

• Opening (8:30 AM – 9:00 AM)

  • Walk all floors to verify cleanliness and brand standards.

  • Power‑up Nespresso machines; restock coffee, tea and amenity stations.

  • Draft and distribute the daily “HQ Brief” outlining visitors, vendors, scheduled maintenance and events.

  • Pre‑register all visitors in the WTC security system.

• Throughout the day

  • Serve as primary greeter at reception; issue badges and enter service requests.

  • Own the look and feel of reception, commons, pantries and bathrooms—tidy surfaces, replenish supplies, and perform hourly checks.

  • Monitor RingCentral phone lines (Boston & NYC), Stable Mail and shared inboxes.

  • Track, receive and deliver all incoming packages; manage outgoing shipments.

  • Maintain office‑supply inventory; place replenishment orders within budget.

  • Log maintenance requests, breakage and vendor work orders; follow through to resolution.

  • Manage guest requests as they arise

  • Support special projects as they arise — assist the HQ team with ad-hoc initiatives (executive events, office moves, vendor activations, process roll-outs) while maintaining day-to-day service excellence.

• Closing (5:00 PM – 5:30 PM)

  • Perform final floor sweep, ensuring desks are cleared and shared spaces reset.

  • Sanitize and shut down Nespresso machines; restock consumables for morning use.

  • Conduct end‑of‑day bathroom and pantry checks; secure all doors.

What you’ll bring to Circle:

• 2 + years in a hospitality, hotel concierge, front‑of‑house hosting or facilities‑coordination role.

• Track record of delivering white‑glove guest service in a fast‑paced, high‑profile environment.

• Polished verbal and written communication; confident interacting with executives and external partners.

• Familiarity with Google Workspace, Slack, RingCentral (or comparable phone system) and basic ticketing/CMMS tools.

• Ability to lift up to 25 lbs and spend extended periods walking or standing.

• Flexibility to work occasional early mornings, evenings or overtime during special events.

• Strong organizational skills and the judgment to prioritize multiple concurrent requests.

Additional information:

• Full‑time hourly position with overtime eligibility under the Fair Labor Standards Act.

• Must be present on site five days per week; this role is not eligible for remote work

• Circle offers market‑competitive pay, comprehensive health benefits, PTO, and professional‑development opportunities.

For NY-based job postings: see here

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $28.00 – 38.50

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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