Fulfilment Officer – Compliance KYC (2 year contract – Renewable)

Who We Are

Established in 2019, Matrixport is the world’s leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

ABOUT THE ROLE

The Fulfilment Officer plays a pivotal role in the client lifecycle, beginning with onboarding. Acting as the primary point of contact for account opening matters and working closely with internal and external stakeholders, the role is instrumental in supporting and driving business growth. The position is based in Malaysia.

Job Responsibilities:

• Collaborate with business partners to onboard clients globally, ensure timely and smooth client onboarding process
• Provide updates to clients regarding their account opening status
• Work with client to obtain KYC required docs, ensure all documentation and administrative work relating to each client’s application is completed in an accurate and prompt manner
• Work in fast pace, dynamic environment while maintaining professionalism with customers and all stakeholders
• Contribute to continuous improvement process: Share issues across the team and propose corrective and preventative actions followed by actions plans and ensuring optimal level of Customer Service required.
• Demonstrate accountability and ownership of tasks as well as strong attention to details
• Assist in ad hoc projects or tasks as assigned by the supervisors
• Successful candidate will be provided with on-the-job training, gain exposure to client onboarding process and regulatory requirements, as well as develop an understanding of cryptocurrency and blockchain industry

Job Requirements:

• University degree in Accountancy, Business, Economics, Commerce, Law, or a related discipline
• At least 1 year of relevant experience in fulfilment or KYC/CDD, gained from financial institutions (e.g. banks, securities firms, crypto exchanges or trading platforms, etc.) or professional firms (e.g. CPAs, law firms, company secretaries, etc.)
• Proficient in spoken and written Mandarin
• Shift work may be required during Malaysian public holidays
• Strong interest in cryptocurrency and blockchain industry
• Self-driven with a strong sense of accountability and ownership
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to meet tight deadlines without compromising on work quality

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