Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.
Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.
At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant. Whether it’s last-minute tables, welcome drinks, off-menu items, or exclusive perks, we’re building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways.
Our vision? The more you check in at your favorite spots, the more you unlock—from unique rewards to seamless direct messaging for reservations. With each visit, you’ll earn $FLY, our universal rewards currency, which you can use across our network of outstanding restaurants.
We’re hiring a Field Operations Contractor to support our NYC market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You’ll be the face of our brand in the field—installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience.
This is a 3-month contract-based position, with potential for continued engagement depending on performance and market growth.
Competitive Compensation Target hourly wage: $25–$35/hour based on experience. 3-month contract-based, with potential for continued engagement depending on performance and market growth
Disclosure in accordance with New York City’s Pay Transparency Law.
Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by applicable law. Blackbird also considers qualified applicants with criminal histories, in a manner consistent with applicable laws. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.
Join us and discover what the best work of your career could look like here at Blackbird.
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