EUC Specialist – 6 month fixed term contract

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.

Cboe is one of the World’s largest Exchange operators. The End User Computing (EUC) team handles maintaining End User equipment, accesses, and software Cboe associates need to effectively do their jobs. EUC works closely with our customers to ensure solutions to their issues or requests are met promptly.

An EUC Specialist top priority is servicing user support or break fix tickets as a top priority. EUC Specialists work to meet the computing needs and solve the computing issues of Cboe staff in a professional way. EUC Specialist decides and suggests training needs for the company. EUC Senior Specialists are experts in Mobility, Identity (User Management), Collaboration, Hardware, Software, or Purchasing. Senior EUC Specialists can also lead EUC projects and initiatives as Project leads. EUC Senior Specialists also guide EUC Specialists in training and solving issues. EUC Specialists at the senior level should promote and sustain a culture of collaboration and cooperation in the EUC.

More responsibilities include:

Primary point-of-contact for support of all end-user hardware and software, including:

• Microsoft Surface, Dell, and Apple Workstations and Laptops

• Windows, Mac OS, and Linux Operating Systems

• VMWare Virtual Desktops, Thin Clients, and VMware Horizon

• All End User Software procured by Cboe.

• Any devices used on the Trading Floor

• MS Office products

• All major browsers

• Office 365

• Headsets/Webcams, Basic Desk Phone Configuration

• Video Conferencing Equipment

• Remote Access

• Mobile phones

• Printers/Copiers

Responsible for day-to-day tasks:

• Hardware and Software Procurement and Asset Management

• New User Setup

• Virtual Desktop Administration

• Software Deployment

• Patching

• Break/Fix Support

• AD Management

• Identify common issues/inefficiencies and work towards stream-lining our processes

• Provide local and remote support for end-users in Lenexa, Chicago, and New York

• Train end-users on technology and communicate changes which will affect them

The ideal candidate has:

• Minimum 3 years of EUC Specialist experience.

• Thorough understanding of Microsoft Windows 11 and Office products

• Working knowledge of Windows Server, Domain Controllers, DNS, DFS, and DHCP

• Solid background in AD, Azure AD administration including Group Policies and Security Groups

• Develop a cooperative relationship with end-users of all technical abilities

• A drive to create an atmosphere of competence, trust, and respect with all end-users

• An “automate everything” attitude and desire for effective and efficient processes

• Highly methodical and analytical approach to problem solving and evaluating technologies

• Works well in a team environment

• Dedication to quality and attention to detail

• Excellent written and verbal communication