👋 About Us
NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we’ve grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.
We operate two core products:
- NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
- RAFIKI, our B2B payments infrastructure, is powering global payments.
Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.
At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.
Join us in building Payments for the Next Billion.
🙌 Your Mission
The Global Operations team at Nala exists to make sure scale doesn’t break the business. As we expand across multiple countries, our mission is simple but non-negotiable: operate responsibly, stay ahead of regulatory obligations, and build systems that regulators, partners, and customers can trust.
This role sits right at the heart of that mission, making sure our regulatory licenses aren’t just approved, but actively tracked, implemented, and respected as the business grows.
🎯 Your Responsibilities in this Role
- Maintain and organise Nala’s central repository of regulatory and licensing documentation across jurisdictions
- Track license applications, approvals, renewals, and obligations using shared trackers, Jira boards, and roadmaps
- Manage the regulatory calendar to ensure filings, renewals, and reporting deadlines are visible and met on time
- Coordinate with Compliance, Legal, and Operations teams to gather documentation for new license applications
- Support ongoing license maintenance by tracking obligations and surfacing operational requirements to relevant teams
- Report on licensing progress, flag risks or blockers early, and help move issues toward resolution
- Support post-approval license implementation by tracking follow-up actions and compliance activation
🔥 Must-have requirements
- 2-4 years’ experience in compliance, legal operations, fintech, or another regulated environment
- Strong attention to detail and comfort working with structured documentation across multiple jurisdictions
- Highly organised and reliable, you enjoy managing trackers, reminders, and shared systems
- Clear written communication and strong follow-through when working across teams
- Hands-on experience with tools like Google Sheets, Google Drive, Notion, Jira, or similar
💪 Nice to have requirements
- Exposure to financial regulation, payments, or licensing frameworks
- Experience supporting audits, regulatory reviews, or license applications
- An interest in how regulation translates into real operational processes
✅ Success in the role looks like
3-Month Metrics
- All existing licenses and regulatory documents are fully organised, accessible, and up to date
- Licensing trackers and calendars accurately reflect current status and upcoming deadlines
- Internal teams know where to go for regulatory documentation and clarity
6-Month Metrics
- Zero missed regulatory filings or license renewals
- Clear, proactive visibility of licensing risks, dependencies, and next steps across jurisdictions
- Post-approval regulatory requirements are actively tracked and operationalised, not left on paper
- Stakeholders trust the licensing data and rely on it for decision-making
➡️ Interview Process
Our will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.
If successful you will be selected for our interview process which has the below stages:
- [30mins] Interview with the Talent Team
- In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions)
- [30 minutes] Interview with the Hiring Manager
- In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well 👍
- Assessment and assessment review interview
- We will want to test your operational nouse via a short exercise involve a fictitious task that could happen in the role.
- The hiring team will go through your submission with you, allowing time for you to present and field questions related to the task
- Final Selection
- If selected you will receive an offer to join our winning team!
- References: We conduct reference checks as standard for all of our hires at NALA
- Decision: We’ll aim to come back to you with a timely decision and feedback on your overall interview process.
- 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard work!
- Private Medical Cover: Coverage for you and your dependents (optionally) from day one!
- Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
- Free Lunch: Every day!
- Monthly social: Join fun social events every month to celebrate achievements, milestones and birthdays across the month
