Engineer – End User Computing (EUC)

Job Description

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.

Cboe is one of the World’s largest Exchange operators. The End User Computing (EUC) team handles supporting End User equipment, accesses, and software Cboe associates need to effectively do their jobs. EUC works closely with our customers to ensure solutions to their issues or requests are met promptly.

EUC Engineers exhibit exceptional skills in automation, systems integration, and troubleshooting. They handle identifying issues and presenting solutions to EUC management that focus on long-term improvements or addressing current challenges. EUC Engineers attend EUC Sprint planning meetings where they propose new projects and receive other project assignments. Serving as the second-tier support for all EUC Specialists, engineers collaborate with the Information Security and other Infrastructure Teams on both projects and urgent fixes. Also, they manage the work queue like EUC specialists to stay informed about ongoing EUC issues.

Responsibilities include:

2nd Tier support point-of-contact for EUC escalated issues related to:

• Dell, Microsoft and Apple Workstations and Laptops troubleshooting
• Windows, Mac OS, and Linux Operating Systems support
• VMWare Virtual Desktops, and VMware Horizon
• All End User Software procured by Cboe
• Azure Cloud Technologies configuration and support.
• Network troubleshooting
• MS Office, Copilot products
• Advanced hardware troubleshooting
• Video Conferencing Equipment and software
• Remote Access
• Mobile Device Management Systems
• IOS issues and management
• Printers/Copiers configuration

Responsible for day-to-day tasks:

• Hardware and Software Procurement and Asset Management
• Virtual Desktop Administration
• Software Deployment
• Break/Fix Support
• AD Management
• EUC Project work
• Vendor Management
• Identify common issues/inefficiencies and work towards stream-lining our processes
• Provide local and remote support for end-users globally
• Train end-users in technology and communicate changes which will affect on them

The ideal candidate has:

• Minimum of 3 Year experience as a EUC specialist or equivalent work experience
• Thorough understanding of Microsoft Windows 11 and Office products
• Solid background in Azure Active Directory, Endpoint Manager, Teams, Exchange Online
• Working knowledge of Windows Server, Domain Controllers, DNS, DFS, and DHCP
• Solid background in AD administration including Group Policies and Security Groups
• Develop a cooperative relationship with end-users of all technical abilities
• A drive to create an atmosphere of competence, trust, and respect with all end-users
• An “automate everything” attitude and desire for effective and efficient processes
• Highly methodical and analytical approach to problem solving and evaluating technologies
• Works well in a team environment
• Dedication to quality and attention to detail
• Excellent written and verbal communication

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Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.