Ecosystem Engagement Manager

US or EMEA Remote (excluding France, Germany, Italy)

Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem.

Through our product suite, including the MetaMask platform, Infura, Linea, Diligence, and our NFT toolkit Phosphor, we have become the trusted collaborator for users, creators, and developers on their path to build and belong in the world they want to see.

Whether building a dapp, an NFT collection, a portfolio, or a better future, the instinct to build is universal. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on.

Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

You’ll get to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers. You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of builders that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About Builder engagement
Builder engagement is enabling & maintaining partnerships across all the web3 ecosystems, handling dapps & service providers.

What you’ll do
We seek an Ecosystem Engagement Manager (EEM) with a strong drive for results and a creative, problem-solving approach. Your in-depth Web3 ecosystem awareness will help you create, deepen and evolve the relationships between MetaMask and some of our most significant Dapp partners. You’ll need to expand the scope of our engagement by proactively working with these Dapps to ensure that we understand their requirements and roadmap to identify areas for co-development. Finally, you’ll be part of the team directly responsible for ensuring that ConsenSys grows & retains its market position as a preferred wallet partner and any relative positioning with each Dapp.

Duties for this role will include a broad range of tasks such as building from scratch relationships with dapps, maintaining ongoing relationships and networking, implementing success programs, managing Dapp success projects, leading conflict situations into satisfying resolution, contributing to sales and business development, and onboarding. As part of the role, EEM should be able to analyze insights on client-to-business interactions, improve customer experience, and handle customer issues and requests.

Responsibilities will include:

• Define with the product a strategy to address new market opportunities or a go-to-market strategy for a new product
• Execute outreach of dapps / partners and meet targets
• Developing and deepening relationships with identified Dapps
• Being the primary point of contact for assigned Dapps to ConsenSys
• Ensure MetaMask becomes and retains preferential wallet status and protects against competitive displacement.
• Convert Dapps to utilize the MetaMask SDK where possible
• Development and execution of success plans for each Dapp
• Ensure organizational awareness of plans/roadmaps for each Dapp
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between Dapps and the organization.
• Handle and resolve Dapp requests and complaints.
• Act as the primary steward of the relationship, collaborating cross-functionally with Enablement Managers, Engineers/Architects, Product Managers, Business Development, and Marketing to ensure a consistent and compelling message is presented to builders and protects the long-term relationship.
• Develop and execute strategies to enhance engagement, experience, and retention.
• Develop and execute strategies to promote cross-product adoption.
• Address escalating builder issues with urgency, orchestrating company resources as needed.
• Ensure timely follow-ups and clear issue resolution by asking clarifying questions and providing alternate solutions when applicable.
• Understand EEM OKRs and how they drive our team activities.
• Maintain expertise in assigned product streams, staying informed about Consensys products, Web3 market conditions, and ecosystem developments.
• Identify at-risk accounts/builders using data and customer engagement, recommending retention and growth strategies.
• Analyze product stream data to determine engagement strategies for increased growth and retention.
• Collaborate with Product Managers and Business Development to align on growth strategies and builder opportunities.
• Evaluate risk factors and proactively collaborate with product, marketing, and business development teams to avoid dissatisfaction or loss of business.

Would be great if you brought this to the role

• Knowledge of the blockchain ecosystem and experience collaborating with the open-source developer community
• 4+ years of work experience in a relationship-focussed account management role, developer community management, program management, growth or similar
• Able to work autonomously, setting agendas and prioritizing work with minimal input.
• Known for their ability to collaborate and communicate across a global team.
• Demonstrated ability to think on feet and resolve issues in a fast-paced environment
• Comfortable working remotely with a global team and a global community across global time zones, in English and potentially in multiple other languages.

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a diverse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.