Director of Product Consumer Experience

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!

Mesh is seeking a Director of Product, Consumer Experience to lead the consumer-facing heart of our platform. A major barrier to crypto adoption is that today’s tools cater to early adopters—burdened by esoteric jargon and intimidating workflows. Your mandate is to change that paradigm. We are building a consumer payment product that rivals the simplicity and polish of mainstream apps like Venmo or Cash App.

To succeed, you must artfully balance radical ease of use with the necessary friction of compliance and trust. You will define the “physics” of the product—deciding when crypto technology should be at the forefront and when it should remain invisible. Your work will empower the mainstream user to confidently and comfortably use any asset to pay, unlocking the true potential of the decentralized economy.

What You’ll Do

• Own the Consumer Vision: Define and drive the roadmap for the Mesh consumer app. You will translate our powerful orchestration engine into a simple, magical mobile experience that hides the complexity of the blockchain.
• Master the “Trust” Journey: You are responsible for the most critical friction points: Onboarding and Identity Verification (KYC). You will turn compliance requirements into seamless user flows that build trust rather than cause drop-off.
• Elevate the Craft: Partner deeply with Design and Engineering to set a new standard for crypto UX. You will sweat the details of every interaction, animation, and error state to ensure our app feels as polished as the best mainstream fintech products (e.g., Cash App, Robinhood).
• The “Invisible” Crypto Strategy: Make high-stakes decisions on when to expose crypto concepts (keys, gas, networks) and when to abstract them away. You will define the “physics” of the app to balance education with ease of use.
• Drive Engagement & Growth: Beyond payments, you will own the loops that keep users coming back. You will experiment with social features, rewards, and gamification to drive retention and daily active use.
• Scale the Team: Recruit, mentor, and grow a high-performing product team. You will foster a culture where data-backed experimentation meets strong product intuition.

Who You Are

• 8+ years in Product Management with a specific focus on consumer mobile apps. You have shipped products that millions of people touch.
• Fintech or “High-Trust” Experience: You have built products where users deposit money or sensitive data. You understand the psychology of financial anxiety and how to design for trust.
• Strong Product Taste: You don’t just write tickets; you critique designs. You have a portfolio of work demonstrating an obsession with UI polish, micro-interactions, and copy.
• Onboarding Fluency: You have successfully optimized complex signup flows involving identity verification or account linking (e.g., Plaid).
• Data + Intuition: You are comfortable with cohort analysis and A/B testing, but you also know when to ignore the data to make a bold bet on brand and experience.
• Leadership: Proven experience managing teams and creating a culture of excellence. You can give direct feedback to designers and engineers in a way that motivates them.
• Crypto Curiosity: While deep crypto expertise is not mandatory, you must be fascinated by the potential of the technology and eager to “de-jargon” it for the masses.

The annual base salary range for this role is $225,000-$350,000 in San Francisco and New York. The compensation range provided may span multiple career levels and will be narrowed during the interview process based on factors including a candidate’s experience, skills, qualifications, and geographic location. For candidates outside of San Francisco and New York, compensation will be adjusted to reflect the applicable market and location-based pay band. The base salary range listed excludes commission (if applicable), equity, and benefits. The pay range represents the minimum and maximum target for new-hire compensation. Actual compensation may vary and may be higher or lower depending on individual circumstances.

Why You’ll Love It Here

At Mesh, you’re not stepping into a typical role—you’re joining a rocket ship in mid-liftoff. You’ll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you’ll see your work ship fast, make real impact, and be able to point to something and say, “I built that.” You’ll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you’re energized by building, learning, and shaping something big—this is where you’ll want to be.

In-Office Expectations

Employees based in our San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional in-office requirements, which will be discussed during the interview process. Our hybrid approach is designed to balance meaningful in-person collaboration, team building, and real-time decision-making with the flexibility to work remotely. We believe this structure supports strong execution while preserving autonomy and focus time.

How We Care For Our Team

We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best.

We’re invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you’re most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.

Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.