About Balto
At Balto, we use AI to coach contact center agents in real time. Powering better conversations and measurable business outcomes. As an industry leader in AI-driven performance coaching, we’re scaling fast and building the next category-defining company in the contact center space.
Our Culture: We’re AI Obsessed
At Balto, we don’t just build AI—we live it. If you’re not…
- Building your own GPTs in OpenAI
- AI-coding side projects in Replit
- Following the latest drops from Google, OpenAI, Anthropic, Meta, and xAI
- Reading essays, academic papers, and dev blog posts about LLMs
- Generating stunning visuals with MidJourney or videos with VEO
- then Balto might not be the right place for you.
But if that does sound like you? You’re going to feel right at home.
Why Balto
- Fully remote team — work from anywhere in the US
- Mission-driven culture with smart, supportive, and AI-obsessed teammates
- Career growth — this role is built for someone who wants to shape a function and make an impact fast
- Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more
Assessment Process
Our hiring process includes virtual interviews and take-home exercises designed to evaluate your problem-solving ability, strategic thinking, and communication skills.
About The Role
- We’re hiring a Director of Demand Gen & Ops to own our entire growth engine – from acquisition strategy, to funnel performance, to revenue impact.
- This is a senior, high-ownership role for someone who has built demand at scale before and knows how to turn signal into pipeline and pipeline into predictable revenue.
What You’ll Do
- End-to-end demand generation strategy and pipeline targets
- Multi-channel acquisition: ABM, Lifecycle, Paid, Organic, Events
- Marketing operations, attribution, and full-funnel reporting
- Marketing Programs Budget
- Tight alignment with Sales, CS, Product Marketing, and Finance
- Funnel performance: MQL → SQL → Closed-Won
- Forecasting, pipeline modeling, and growth planning
- MarTech stack ownership (Hubspot, marketing automation, ABM, analytics)
- Conversion optimization, CAC, velocity, and revenue efficiency
- Building and leading a high-performance demand & marketing ops team (currently 3 people + agencies)
Qualifications
- 6+ years in B2B SaaS marketing
- Proven ownership of pipeline and revenue targets
- Experience across both Demand Gen AND Marketing Ops
- Experience with a Series B high-growth tech company – Ideally ~$20-75mil ARR
- Strong background in RevOps, analytics, and forecasting
- Comfortable operating at both the strategy and execution level
- A leader in growth strategy who stays up to date with what works
- A builder mindset—systems, process, experimentation
- Excited about using AI to rethink marketing and growth
This is a remote role, open to candidates anywhere in the US, with occasional travel for in-person company all-hands events up to 4 times a year.
Apply Now
Ready to tell Balto’s story, outsmart the competition, and drive market impact?
balto.ai/careers or send us your resume and a short note on your favorite recent product launch—yours or someone else’s—and why it worked.
The Pay Range For This Role Is
160,000 – 180,000 USD per year(Remote (United States))
