The application window is expected to close on: Jan 12,2026

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Location: Hybrid in either San Jose or RTP, NC

Director, Data & Analytics

Meet the Team

Join Cisco Commerce Operations – Digitization & Data Analytics, a pivotal team dedicated to delivering seamless commerce experiences for Cisco’s customers, partners, sellers, and renewal managers across every product line and buying program. Our distributed team of over 1200 business operations professionals collaborates directly with commercial teams, redefining how Cisco transacts, renews, and grows revenue. We deliver intelligent insights that drive billions in daily commerce decisions, operating at the heart of Cisco’s commercial engine. Our culture encourages collaboration, teamwork, and continuous innovation, prioritizing collaboration and measurable outcomes. This is where business intelligence fuels commercial excellence, analytical insights directly accelerate deal velocity and customer satisfaction, and your contributions will shape the commerce experience for millions of Cisco customers worldwide.

Your Impact

As Director of Data & Analytics, you will define and implement the intelligence strategy that empowers commerce operations across Cisco’s $50B+ global business. You will equip sellers, partners, and renewal managers with critical insights that accelerate decisions, optimize case management, and significantly elevate customer experience. Your leadership will steward the data and analytics roadmap for commerce operations, fundamentally refining how business partners access, understand, and act on information across quoting, ordering, renewals, and revenue recognition processes. You will transform operational complexity into strategic clarity by developing advanced self-service analytics, predictive intelligence tools, and AI-powered decision support, reducing friction for over 10,000 commercial users globally. Your success will directly translate into sales teams quoting faster and more accurately, renewal managers proactively predicting and preventing churn, optimized pricing strategies driving margin improvement, and establishing commerce analytics as a distinct competitive advantage for Cisco. You will collaborate directly with business operations leaders, finance, sales leadership, and customer success to translate strategic priorities into impactful analytical solutions, while building high-performing teams and fostering a data-driven commercial decision.

Key Responsibilities

Data & Platform Leadership

• Define and implement the strategic data and analytics vision for commerce operations, aligning platform investments, capability development, and team priorities directly with critical business objectives and revenue goals.
• Develop and operationalize robust business intelligence infrastructure that consistently delivers trusted, timely, and actionable insights across pricing, quoting, ordering, renewals, and customer lifecycle management.
• Establish meticulous data governance and quality standards to ensure commercial teams access consistent, reliable information for critical deal decisions and accurate forecasting.
• Guide strategic platform initiatives that enhance analytical capabilities, significantly reduce reporting latency, and enable intuitive self-service access for business users across global commerce operations.

AI, Automation & Advanced Analytics

• Develop and enable AI-powered analytics solutions that accurately predict customer buying behavior, optimize pricing strategies, identify renewal risks, and automate deal intelligence for sales and partner teams.
• Drive business driven automation by eliminating manual reporting processes, creating intelligent alerts for commercial exceptions, and developing decision support tools that significantly accelerate time-to-quote and time-to-order.
• Collaborate strategically with business operations teams to translate complex process challenges into high-impact analytical opportunities, converting friction points into predictive insights and automated workflows.
• Drive adoption of advanced analytics across commerce functions by demonstrating measurable impact on revenue acceleration, margin improvement, customer satisfaction, and operational efficiency.

Strategic Leadership & Transformation

• Inform and influence commercial strategy by delivering compelling data-driven insights that shape pricing policy, go-to-market investments, process improvements, and customer experience initiatives.
• Develop, mentor, and scale high-performing teams of analytics leaders and business intelligence professionals, fostering commercial foresight, analytical excellence, and strong customer partnership capabilities.
• Facilitate critical multi-functional collaboration with sales operations, finance, customer success, and business process owners to align analytics capabilities with core commerce priorities and drive organizational change.
• Position analytics as a strategic enabler for business operations, measuring success through tangible commercial outcomes such as improved deal velocity, enhanced quote accuracy, higher renewal rates, and significant customer satisfaction improvements.

Minimum Qualifications

• 15+ years of proven track record in enterprise systems engineering with Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related field; OR 12+ years with master’s degree; OR 8+ years with PhD—with demonstrable focus on large-scale data platforms, analytics infrastructure, or cloud-based data solutions.
• 5+ years of leadership experience guiding senior technical architects, engineering managers, or multi-functional platform teams in enterprise environments.
• Deep expertise architecting and operating data platforms using cloud technologies (AWS, GCP, or Snowflake) including data lakes, warehouses, streaming architectures, and API services at enterprise scale.
• Shown proficiency with modern data stack technologies including orchestration tools (Airflow, DBT, Informatica), and CI/CD pipelines (Jenkins, GitLab).
• Consistent track record developing RESTful APIs, microservices architectures, data integration patterns, and implementing monitoring, observability, and automation frameworks in production environments.

Preferred Qualifications

• Experience enabling AI Platforms and supporting analytics workloads including model serving infrastructure, feature stores, and MLOps capabilities for business-critical applications—with proven success implementing AI driven insights for commerce processes that directly improved commercial outcomes.
• Expertise with real-time streaming platforms (Kafka, Pub/Sub) and developing event-driven architectures that power sub-second analytics and operational decision systems.
• Consistent record optimizing cost, performance, and scalability in cloud environments—achieving measurable improvements in platform efficiency, query performance, or infrastructure spend.
• Exceptional communication and influencing skills with experience presenting to executive audiences, facilitating organizational change initiatives, and building consensus across technical and business partners.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $230,100.00 to $325,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate’s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$230,100.00 – $374,100.00

Non-Metro New York state & Washington state:

$216,500.00 – $337,000.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.