Data Analyst (Operations)

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a Data Analyst to join our Operations team!

This role is designed for someone who thrives in a fast-paced environment where automation, data, and process performance directly impact the customer journey, from onboarding through to conversion and deposits.

In this role, you will be the first line of insight, continuously monitoring key operational metrics and performance reports across systems like Tableau, Splunk, SQL, and Mixpanel. You’ll be responsible for detecting anomalies, investigating data patterns, identifying root causes, and escalating risks before they become business-impacting issues.

You won’t just report data, you’ll spot what others miss and drive timely remediation through structured handoffs to business owners and analysts. If you’re detail-oriented, critical-thinking, and thrive on uncovering hidden insights in a sea of dashboards, this role is for you.

What will you be doing?

• Daily monitoring of automated alerts, operational dashboards, and vendor-integrated performance reports
• Identify spikes, drops, or irregular trends in workflows, especially those impacting onboarding and conversions
• Investigate anomalies using data across SQL databases, Splunk logs, Mixpanel events, and Tableau dashboards
• Conduct root cause analysis and flag critical issues to relevant Business Analysts and operational stakeholders
• Document findings clearly and maintain a log of recurring patterns and vulnerabilities
• Collaborate closely with internal teams and external vendors to ensure seamless operational flows
• Continuously improve monitoring processes and propose automation or refinement opportunities

• Advanced Excel skills (pivot tables, complex formulas, lookups, etc.) — a must
• Strong analytical and investigative mindset with attention to detail
• Proven experience working with SQL, Tableau, Splunk, and/or Mixpanel
• Solid understanding of business operations or customer service environments
• Ability to translate data findings into business language and actionable insights
• Strong critical thinking, structured problem-solving, and communication skills
• Comfortable handling time-sensitive, high-impact situations with ownership and urgency