Customer Support Representative (Ireland)

About the Role

CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.

This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team.

Schedule: 4-day work week (Saturday–Tuesday or Friday–Sunday), 08:30–17:30

Salary: €35,000–€37,500 per annum

Role Overview

As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong empathy will be key in this pivotal role.

Requirements

Essential

• Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
• Proficiency in using customer support software and tools
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy in handling customer information
• Exceptional time management and organisational abilities
• Robust problem-solving and troubleshooting skills
• Ability to simplify complex technical concepts
• Capability to thrive in a fast-paced environment with high inquiry volumes
• Adaptability to learn new technologies and stay updated on industry developments
• Must be authorised to work in Ireland
• Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays

Desirable

• Basic understanding of cryptocurrency and blockchain technology
• Experience using cryptocurrency exchanges or wallets
• Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
• KYC/AML experience
• Knowledge of compliance and security protocols related to cryptocurrency

Benefits

• Almost fully remote working
• Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
• Training & development opportunities

Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies!