Key Responsibilities
- Provide exceptional customer support through our chat support, intercom and on calls.
- Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
- Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
- Collaborate with the technical team to escalate and resolve complex customer issues.
- Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
About Company: Swipe is a free GST billing software that helps you track your sales, purchases, and estimates in real time. It also allows you to easily manage your inventory, file GST returns, and create and share professional invoices.
