Customer Success Manager

We care about people. We care about cybersecurity. We care about our customers and partners.

Our team acts with purpose, and our actions are always in the best interest of our teams, customers, and company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome anyone who thrives in a fast-paced, rewarding environment to join us today!

Location: United Kingdom (Remote)

Candidates should be within reasonable distance to London, as we meet in co-working spaces once every two weeks.

What You Will Do:

We believe that the success of our business is inherently intertwined with the success of our customers. Joining our Customer Success team, you will play an instrumental role in our customer’s journey with IRONSCALES, create meaningful bonds with our global customers and partners, and help them realize the value of their investment in our product – fight phishing and protect their company against email threats.

Core Responsibilities Include:

• You will be responsible for the customer experience post-sales, resulting in product adoption, customer satisfaction, customer retention, growth, renewals and product enhancement.
• Develop high mastery level of IRONSCALES products and roadmap, and the world of Cybersecurity and Email Phishing
• Make IRONSCALES customers excited and happy through delightful and professional ongoing interactions, representing our values and our uncompromising commitment to customer satisfaction and product innovation
• Facilitate onboarding processes for new accounts, own the ongoing operational meetings schedules with new and existing customers to identify growth, upsell or cross-sell opportunities
• Conduct quarterly Strategic Business Reviews
• Be proactive and advocate on behalf of the customer for issue resolution and feature creation
• Partner with our Product, Sales, Support and Engineering teams to drive accurate and productive execution and ensure priorities are based on strategic customers feedback and needs.

What We Need From You:

• 1-3 years of experience in a B2B SaaS technology client-facing role, leading and engaging with customers, technologists or partners
• BSc or BA in Engineering, Information Systems or equivalent experience
• Agile and able to adjust quickly, navigate and prioritize multiple situations and challenges
• Genuinely great with people, passionate about building long-term professional relationships
• Excellent attention to detail and strong organizational skills with an ability to manage competing client demands
• Excellent communication, presentation and interpersonal skills
• Strong technical skills and business acumen
• Strong analytical skills and great project management capabilities
• Background in endpoint management, endpoint security, email architecture, or email security – a plus.