Customer Success Manager – Embedded & Layer 1

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital.

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we’re looking for smart, ambitious people to help us build the future of financial services.

We’re incredibly honored to have made Newsweek’s list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

We’re entering a critical phase of customer adoption for two of our most strategic products: Embedded Payments and our Layer 1 Blockchain Infrastructure. Both are evolving rapidly. They require thoughtful onboarding, clear communication, and strategic hand-holding as clients navigate implementation, compliance, and technical integration.

This is not a reactive, ticket-closing role. We’re looking for a strategic partner for our customers and internal teams. You’ll work across product, sales, compliance, and engineering to drive successful launches, ensure ongoing adoption, and deliver measurable outcomes.

Key Areas of Responsibilities:

• Own the end-to-end customer journey for your portfolio of clients, from onboarding to adoption to renewal.
• Act as the primary point of contact for clients, managing complex multi-stakeholder relationships and technical rollouts.
• Coordinate with product and engineering to resolve customer issues and feed back insights to inform roadmap and support readiness.
• Build and deliver project plans, QBRs, and success playbooks tailored to each client.
• Identify expansion opportunities and partner with sales to grow accounts.
• Proactively mitigate churn risks and ensure customer satisfaction with a bias toward action.

What we need from you:

• 3+ years in Customer Success or Account Management in a high-growth B2B SaaS or fintech company.
• Payments experience is required, bonus if you’ve worked with embedded finance, acquiring, issuing, crypto, or Layer 1/L2 protocols.
• Proven ability to juggle multiple complex projects with strong attention to detail and stakeholder management.
• Startup mentality: you’re resourceful, take ownership, and thrive in ambiguity.
• Excellent communication skills, you know how to simplify the complex and present with confidence.
• Experience using tools like Salesforce, Notion, Slack, and project management platforms (Asana, Trello, etc.).
• Crypto and/or AI experience a strong plus.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.