✅ Key Responsibilities
- Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Demonstrate an in-depth understanding of products, functions, features and benefits.
- Assist with users via live chats, ensuring prompt and accurate responses.
- Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
- Manage institutional Telegram chats, providing high-quality support to institutional clients.
👤 Qualifications & Skills
- A minimum of 2 years’ experience in customer service.
- Proficient in customer relationship management systems and data analysis.
- Strong motivational skills, with the ability to thrive both independently and as part of a team.
- Excellent communication and interpersonal abilities, with a commitment to customer satisfaction.
- Experience or familiarity with the Intercom Ticketing System is highly desirable.
- Capable of effectively managing institutional Telegram chats.
- Familiarity with institutional APIs is a significant advantage.
- Strong written and spoken English skills.
- Knowledge of cryptocurrencies or digital payments is a plus.
- Available to work in the Asia Timezone, ideally based in Asian region.
