Customer Experience Associate

💡 About Afriex

At Afriex, we’re on a mission to make sending money across borders as easy as sending a text. We’re building the future of remittances with speed, transparency, and affordability. As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.

We value:

• Clarity—We keep things simple and communicate with purpose.
• Ownership—We don’t wait to be told; we take initiative.
• Empathy—We care about our customers and each other.
• Speed—We move fast, and we don’t waste time.
• Curiosity—We question, learn, and grow.

You can learn more here

🇵🇭 Customer Support Representative (English Only)
Location: Remote from the Philippines🌍
Languages: Fluent in English

🧩 Responsibilities:

• Support our users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Manage inbound customer communications—answer incoming calls and emails to address customer questions, requests, and issues.
• Consult on customer success—advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge—act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM—record customer interactions in the internal system for cross-functional awareness and relationship development.
• Educate users on how to use Afriex effectively.
• Report bugs and collaborate with our product team to improve user experience.
• Bring fun and humanity into every interaction.

✅ What We’re Looking For:

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Bachelor’s degree or equivalent.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service.
• Excellent time management and prioritization skills.
• Leadership mindset.
• A strong internet connection and a quiet work environment.
• Familiarity with the CRM system.
• Able to work in shifts.

🎙️ Application Instructions:

All applications must be in English and include a 1-minute voice recording (in English) telling us:

• Your name and where you’re based.

• Why you’d be perfect for this role.

• How do you make it possible to work remotely with a culturally distributed team?

• Why you are passionate about helping people.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

🎉 Perks & Culture at Afriex:

• Work from anywhere 🌍

• A fun, collaborative, and ambitious team.

• Opportunity to grow with a rapidly scaling company.

• Meaningful work helping real people every day.

• Paid time off, performance-based bonuses, and more!