CS – Financial Crime Operations Specialist

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a CS – Financial Crime Operations Specialist to join our team!

The agents on the CS Fraud team are responsible for communicating with our clients regarding risk and fraud investigations. The communications are handled based on the instructions of FCMU officers, and the agents are responsible for providing correct and timely communication, as well as collecting relevant information from clients and handing it over to the requesting team.

What will you be doing?

• Handling CS Fraud cases while meeting the set targets of the team
• Keep up to date with all trainings related to CS Fraud team
• Assisting with any ongoing team tasks
• Ensure all client communications related to financial crime investigations are accurate, clear, and timely via email and phone calls
• Raising client concerns or any other concerns raised in cases to management
• Utlizing proper service when handling higher-tier clients
• Ensure that your communication with the clients is in line with the instructions provided by FCMU
• Identify gaps and suggest improvements to streamline client communication workflows
• Contribute to internal knowledge bases, SOP documentation, and training materials
• Ensure all communications comply with regulatory obligations and internal policy standards
• Participate in audits and assist with the preparation of internal reports on case communication activities

• 2+ years in customer support or financial crime operations
• Prior exposure to AML, fraud detection, or transaction monitoring environments is strongly preferred
• Strong interpersonal and communication skills
• Ability to interpret and explain complex regulatory issues clearly to clients
• Proficient in CRM systems and case/ticket management tools (e.g., Salesforce, Zendesk, Actimize, etc.)
• Bachelor’s degree in Finance, Business, Criminal Justice, or a related field preferred
• Familiarity with global AML regulations (e.g., FATF, EU AMLD, BSA) is a plus
• High attention to detail, discretion, and professionalism when handling sensitive information