What You’ll Do
Community Management
- Own the daily management of Telegram and Discord, keeping channels active, helpful, and on-brand through moderation, conversation, and support
- Answer common product and campaign questions, escalating issues to Product, Ops, or Support when needed
- Plan and host community touchpoints: AMAs, community calls, contest announcements, winners recaps, and event summaries
- Partner with BD and KOL / Ambassadors teams to ensure partner content lands well in our core community channels
- Maintain clear, lightweight documentation for channel guidelines, tone-of-voice examples, and recurring playbooks
Community Growth
- Design, launch, and manage ambassador and community programs that turn engaged users into active advocates
- Identify and nurture power users, advocates, creators, and potential moderators
- Build and run community campaigns, and growth experiments in collaboration with the Campaigns owner
- Develop and execute onboarding flows that convert new members into active, retained community participants
- Drive participation in trading events, campaigns, and ecosystem initiatives through targeted community activation
Listening, Insights & Feedback Loops
- Monitor sentiment and conversations across Telegram, Discord, and other relevant spaces
- Track recurring questions, objections, and ideas and turn them into structured insights for Marketing, Product, and BD
- Experiment with community formats, engagement mechanics, and programming, and share what works (and what does not) with the team
- Surface community signals that inform messaging, product decisions, and go-to-market strategy
Collaboration & Operations
- Work closely with the Content & Communications Lead to bring Grvt’s narrative and product roadmap to life within community channels
- Collaborate with the Campaigns owner to support campaign pushes, trading events, and growth experiments
- Coordinate with KOL and BD teams to align on community moments tied to partnerships and launches
Impact & Outcomes
- Drive consistent growth in engaged community members across owned channels
- Increase participation and retention in key campaigns, AMAs, and trading events
- Turn community insights into concrete changes in messaging, product, and campaigns
What We’re Looking For
Must-Have
- 3+ years managing Web3 communities (Discord, Telegram)
- Proven ability to build and scale ambassador or community programs from scratch
- Self-driven, adaptable, and thrives in fast-paced, asynchronous startup environments
- Fluent-level English with exceptional written and verbal communication skills
- Fluency in APAC languages is a plus!
- Data-informed: you regularly look at metrics (retention, participation, sentiment, growth) and adjust what you ship
Nice-to-Have
- Past experience in an early-stage startup or exchange environment
- Familiarity with DeFi, blockchain, and on-chain financial primitives (or strong curiosity and ability to ramp up quickly)
- Experience working with KOL and BD teams on community activation
- Basic design or content skills to support lightweight community assets
