Please note that English and Chinese reading is a must
Job Title: Training Senior Specialist
Job Description:
- Organize and conduct classroom-style / online trainings about product features and customer service techniques
- Research, develop and expand effective digital training materials (e.g. videos and manuals / handbooks) for various company product lines and training needs
- Ensure effective learning and applicability understanding needs of trainees, develop and review training materials, enriching the contents including collecting feedback to continuously improve training courses.
- Documenting training records and following post-training feedback, analysing and summarising training activities to improve training quality.
- Abilities to identify skills and/or knowledge gaps in trainees that can then be addressed with suitable training methods or activities (e.g. simulations, mentoring on-the-job training, professional development classes)
- Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders
- Evaluate attendees performance via organization-wide training assessment (quizzes, roleplay questionnaire)
- Collaborate with mentorship team to ensure aligned and complimentary training courses for CS members
Requirements：
- Minimum 5-years experience in training and coaching; with at least 3 years experience in corporate training.
- Bachelor’s degree / diploma in training & development, or similar capacity.
- Strong communication and interpersonal skills, and ability to work independently.
- Excellent abilities in organization, coordination, and project management.
- Familiar with various Microsoft Office Suites (PPT) and Lark functions (recording, table, form submission)
- Hold strong work ethics and abide by the company’s policies and procedures.
- Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.
