Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
Verify the authenticity of client’s personal details before inputting into the system
Maintain and upkeep of database to ensure data integrity and accuracy
Handle and review all enquiries raised by clients regarding account related
Monitor, document and escalate unusual activities or potential red flags.
Assist in adhering and reviewing the KYC framework including compliance, internal control and SOP including PDPA policies to maintain corporate and statutory/ regulatory requirements.
Provide feedback to stakeholders for risk management and to optimize work-flow.
Ensure timely escalation of key risks/issues to management
Requirement
At least 2-4 years experience in KYC compliance / customer account verification
Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.
Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence
Advantageous for candidates familiar with compliance applications such as Thomson Reuters World-Check, Jumio, Elliptic etc.
Self-motivated, ability to multitask and work effectively under pressure and stress
Detail-oriented with strong controls mindset and time management skill
Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
Strong communication (written and spoken) skills in English.
Able to perform 5 days’ shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Client Services Analyst
Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
Verify the authenticity of client’s personal details before inputting into the system
Maintain and upkeep of database to ensure data integrity and accuracy
Handle and review all enquiries raised by clients regarding account related
Monitor, document and escalate unusual activities or potential red flags.
Assist in adhering and reviewing the KYC framework including compliance, internal control and SOP including PDPA policies to maintain corporate and statutory/ regulatory requirements.
Provide feedback to stakeholders for risk management and to optimize work-flow.
Ensure timely escalation of key risks/issues to management
Requirement
At least 2-4 years experience in KYC compliance / customer account verification
Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.
Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence
Advantageous for candidates familiar with compliance applications such as Thomson Reuters World-Check, Jumio, Elliptic etc.
Self-motivated, ability to multitask and work effectively under pressure and stress
Detail-oriented with strong controls mindset and time management skill
Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
Strong communication (written and spoken) skills in English.
Able to perform 5 days’ shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
