Client Services Analyst

Responsibilities:

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company’s platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements:

• Diploma or above in any field;
• Relevant CS experience;
• Prior trading experience would be preferred;
• Proficient in oral and written communication in both English and Mandarin, to effectively engage with clients who speak either language;
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days’ shift work (onsite), including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).

Responsibilities:

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company’s platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements:

• Diploma or above in any field;
• Relevant CS experience;
• Prior trading experience would be preferred;
• Proficient in oral and written communication in both English and Mandarin, to effectively engage with clients who speak either language;
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days’ shift work (onsite), including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).