Client Operations Associate – Columbus, OH

At River we are building the most trusted and honest financial institution in the world, powered by bitcoin. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use Bitcoin.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.

What you will be doing

• Manage questions and feedback regarding our products and services

• Analyze and identify trends in client activity and inquiries

• Inform product specifications based on client feedback

• Refine the business rules, automations, and communication methods across Client Operations

• Cross-collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs

• Identify and develop operational efficiencies to scale the business and processes

• Support clients through the onboarding process

What we look for in you

• Ability and interest to work in a fast-paced fintech startup environment

• Customer-facing experience preferred (i.e. food/hospitality)

• High energy, self starting

• Collaborate and problem solve well

• Great communicator, conversationalist

• Highly adaptable; able to shift focus on the fly and balance many tasks

• Ability to identify trends in data and make decisions based on analyses

• Excel/Google Sheets, SQL, product management experience a plus, but not required

• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits

• Salary: $70,000 – Full Time

• Competitive compensation and equity

• Unlimited PTO

• Medical, dental, and vision insurance

• 401k

• In-office lunch benefit

Interview Process

• Screening Video Call (30 minutes)

• Role specific interview block (1 hour with 2 River employees)

• Prompted Writing Sample

• Culture & Executive Interview (1 hour block with 2 River employees)