Business Operations and Strategy Lead

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we’re leaders in that space, with:

• 8B+ earned since Patreon’s inception

• 30M free new memberships in the first year of launching that option, and

• 10M fans paying each month for exclusive access to creators’ work and community.

We’re continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Business Operations Strategy Lead to support our mission

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

Our Business Operations and Strategy team drives key decision making across Patreon. This team solves business critical problems and drives strategic initiatives for the company. This team rolls up into our COO.

About the Role:

As the leader of our Business Operations and Strategy function, you will manage a critical and high-performing team of strategists and program managers driving key decision making across Patreon. You will play a significant role in driving Patreon’s business strategy and be a go-to resource for our COO, Executive Team, and cross-functional leadership. You will solve business-critical problems, drive strategic initiatives, and optimize how we work. The scope of this role spans the full breadth of Patreon’s business, including efforts to improve and grow our core business as well as our transformation to a media and community platform. Your team will identify critical opportunities, leverage data to analyze trends, socialize actionable insights, secure cross-functional alignment, and execute key projects. You’ll also drive company-wide strategic planning and improve systems and processes that support our next phase of growth – while also mentoring your team, managing key stakeholder relationships, and serving as a key thought partner to the COO.

The Head of Business Operations and Strategy reports directly to and will collaborate closely with Patreon’s COO.

Critical responsibilities include:

• Strategic analysis: Developing a robust understanding of Patreon’s key business drivers and competitive landscape. Identifying and delivering strategic analyses critical to ensuring Patreon achieves our business objectives.

• End-to-end program management: Driving persistent and one-off initiatives from conception to execution, iteration, and measurement.

• Business optimization: Leading improvement to how we work internally and externally, aligning high-level company priorities with effective day-to-day operations and driving operational efficiencies across the business.

About you:

• 8 + years of experience in business operations and strategy, consulting, analytics, or Chief of Staff roles

• Seasoned manager: You have successfully led and motivated teams of business operations and strategy leaders and / or management consultants, ideally within a fast-moving tech company. You effectively hire and mentor talent, set clear priorities, and foster a culture of accountability and impact.

• Excellent problem-solving skills. You are data-driven and have a demonstrated ability to identify and analyze the right inputs to inform business decisions. You have a track record of developing creative and informed solutions for challenging, undefined problems.

• Relationship building is one of your superpowers. You excel in heavily cross-functional environments and have a track record of managing projects and influencing stakeholders across the full spectrum of technical and business functions, including Data Science, Research, Sales, Marketing, Product, and Engineering.

• Strong communication and presentation skills. You can distill complex information and frame insights appropriately for different audiences.

• Operational excellence. You are a systems thinker who is able to make connections between strategy and workstream, and drive stronger outcomes across teams.

• Leadership prowess: Experience establishing yourself as a strategic partner to senior leadership and cross functional colleagues.

• Thrive in ambiguity: You are a self-starter with an ownership mentality who is intrinsically motivated to drive better outcomes for the business.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.