Brazil, Chile, Mexico, Uruguay
Temporary
Remote
Client Services
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The Business Onboarding team is dedicated to ensuring that new business clients have a seamless and successful start of the Kraken journey. We specialize in managing the onboarding process from start to finish, focusing on compliance, documentation, and personalized client support.
Our team is composed of professionals who are not only experts in onboarding but also deeply familiar with the unique needs of business clients in a rapidly evolving industry. Even though many of our team members work remotely, we maintain a strong collaborative spirit, sharing best practices and staying aligned on the latest regulations and company developments. We pride ourselves on building lasting relationships with clients, ensuring they feel fully supported during the onboarding process.
Our team’s dedication to delivering high-quality service, combined with a focus on compliance and efficiency, helps businesses seamlessly integrate with our platform, setting them up for long-term success.
As a Business Onboarding Specialist, you will be responsible for guiding new business clients through a smooth and efficient onboarding process, ensuring they have a strong foundation for success on our platform. You will work closely with clients to gather the necessary documentation, verify compliance requirements, and provide clear instructions on how to navigate our services.
Your role will involve answering questions, troubleshooting issues, and offering support as businesses integrate into our system. Staying up to date with industry regulations, you will ensure that each onboarding meets all compliance and security standards. With your strong communication skills, attention to detail, and a client-focused approach, you will help new business clients feel confident and well-supported, ensuring their journey with us begins on the right foot.
Facilitate the onboarding of Business clients, ensuring a seamless process and delivering an exceptional, 6-star experience in every interaction
Conduct thorough client research and communicate effectively with clients via email.
Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices
Adhere to Kraken’s AML (Anti-Money Laundering) policies and procedures, ensuring full compliance with Quality and Risk guidelines
Identify and escalate suspicious documents to the appropriate teams for further investigation
Collaborate on departmental and cross-functional projects
Update and maintain client information as requested
Collaborate with team members to achieve business objectives
Incorporate client feedback to continuously improve the onboarding process
A minimum of 1+ years of experience KYB-related roles in financial services, crypto, technology and/or client support roles.
Basic understanding of regulatory KYB/CDD and AML requirements
Knowledge of business models, various corporate structures and beneficial ownership requirements
Passion for delivering a 6-star client experience, honing the ability to handle multiple client inquiries efficiently with strong attention to detail, while balancing response times and quality of service
Willingness to work non-traditional hours and weekends as scheduled per business need
Security and privacy minded
Excellent analytical, problem solving, and written English communication skills
Comfortable working in fast paced environments with a goal-oriented mindset
Openness to work with cross-functional teams to solve client issues
People-centered, supportive, flexible and a team player
Willingness to quickly adjust to changing products, services, or company policies in the fast-evolving crypto industry
Proficient in using AI tools for day-to-day operations
Intermediate or advanced knowledge of Google Sheets / MS Excel
Proven experience with cryptocurrency, either as a user or through trading activities.
Fluency in any of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese and/or Korean
This is a fully remote role requiring English fluency. This role offers a fixed term contract, for the duration of 6 month.
Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
Screening call with our Talent Acquisition team (30 minutes)
Interview with the team (60 minutes)
Final interview with the manager/director (60 minutes)
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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