Associate Account Manager

You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us. 🌱🦋

Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.

Problem-solving – Resolve issues independently and effectively 🧠Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.

Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.

Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You’ll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.

Soft Skills 🌸

Emotional intelligence – Recognise and respond to customers’ emotions 💖
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.

Confidence – Handle challenges and conflict with self-assurance 💪
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.