Application Support Engineer

• Monitor and operate production systems supporting both regulated and unregulated trading activities
• Investigate and resolve data-related alerts and system issues, including code-level debugging when necessary
• Collaborate with developers to troubleshoot complex issues and drive long-term improvements
• Provide first-to-third line support to internal and external parties across the firm, escalating and working with Developers as required.
• Help onboard new team members, customers, and applications into our support model
• Continuously improve monitoring, runbooks, and operational processes
• Get involved in automation, scripting, and helping us scale the platform as we grow

• Experience supporting and troubleshooting high-performance or real-time systems (finance, trading, or similar environments ideal)
• Strong Linux skills – you’re comfortable navigating and debugging from the command line.
• Good understanding of market data, order flows and related protocols
• Strong analytical and problem-solving mindset, and being able to design and implement solutions, both tactical and strategic.
• Ability to understand and interpret source code, C++, JavaScript, Kotlin – and be able to help/implement/test fixes and suggestions.
• Familiarity with Git and modern tooling around CI/CD
• SQL proficiency – from writing queries to basic database operations
• Experience with AWS Cloud, or other similar providers
• Experience with Prometheus, Grafana and RabbitMQ

Technology Stack & Environment

• Backend Tech: Kotlin, Nodejs, TypeScript, RabbitMQ
• IaaS: AWS
• Databases: MySQL
• Monitoring: Prometheus, Grafana, Paessler PRTG, CloudWatch, MS Security XDR, OpenSearch