AML Operations Manager

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone’s hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You’ll be responsible for managing the AML Operations Team, within the bigger Anti-Financial Crime team based in South Africa, and you will report to the Head of Anti-Financial Crime.Your primary focus will be ensuring regulatory compliance, assessing, identifying, mitigating and responding to identified money laundering, terrorist financing, proliferation financing and sanctions risks and exposure and protecting our platform, by continually improving our control environment and operational processes in response to typologies and trends. You will also be responsible to scale the capability of the team for Luno’s global business, with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology.

You’ll be the liaison between internal and external parties regarding AML, CTF, CPF and sanctions related matters. You’ll also be working closely with other Anti-Financial Crime team members, as well as other Luno teams such as technology, product, risk and legal, to support cross-department operational initiatives, ensure regulatory compliance and prevent and respond to money laundering, terrorist financing, proliferation financing and sanctions.

About the team:

The AML Operations team takes care of the operational aspects of financial crime risk identification matters for Luno’s global business. Our mission is to create a world class compliance experience for Luno as well as our customers. We make sure we have the processes and information available that enable us to truly understand our customer risk, we monitor for any external red flags customers may raise when they use Luno and we deal with any questions our business or customers may have on what good looks like. We operate in regional teams around the world with our central team in South Africa.

Your mission will be:

You will be responsible for the management and oversight of the AML Operations Team on all functional and people management aspects, including:

• Managing and overseeing all aspects of the functional area and the outcomes thereof, including the remediation of audit findings and governance associated with the operations of the area.
• Management and oversight of the reports compiled by and submitted by the functional team.
• Supporting the Head of Anti-Financial Crime Operations in the planning and oversight of day to day team tasks as it relates to the functional area.
• Supporting Luno’s compliance efforts across multiple geographies.
• Supporting the business with function specific queries and business requirements, including triaging received queries and resolution of questions pertaining to Luno’s compliance procedures.
• Oversight of all operational processes within the functional area, including the identification of areas of improvement / deficiencies pertaining to the operational efficiency of processes and the continuous improvement thereof.
• Coordination and management of senior management approvals.
• Taking ownership and accountability for systems within the functional area, including the relationships with the vendors and escalating areas of concerns as and when needed.
• Monitoring the performance of team members and the quality of work performed by the team.
• Management, fine tuning and reporting on screening rules, thresholds and outcomes in respect of the sanctions, PEPs, adverse media and internal watchlist screening and geolocation tools used within Luno e.g. Refinitiv World Check One, GeoComply and Maxmind.
• Management, fine tuning and reporting on transaction monitoring rules, thresholds and outcomes in respect of the tools used within Luno e.g. Chainalysis and ComplyAdvantage.
• Formulates and delivers impactful initiatives that move the function forward and aligns to the broader AFC roadmap and SmartGoals.
• Ensures that decisions align with company and department strategic objectives to avoid wasted effort.

A little about you:

• University degree from a recognised tertiary institution
• A minimum of 8 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Minimum of 3 years experience managing a high-performance team
• Strong analytical mindset
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• CAMS Virtual Currency and Blockchain would be beneficial
• Familiarity with crypto-currencies will be highly advantageous

Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, novel thinking and the continuous quest for excellence;
• Remote but reachable work policy gives you the freedom to choose between working from home or the office;
• Improve body and mind, with excellent private medical insurance;
• Access to educational resources through Learnerbly;
• Generous maternity / paternity and even paw-ternity for your furry friend;
• Annual Inspiration Day;
• A collaborative, friendly work community, with regular social events;
• Free lunch and snacks;
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.