Responsibilities
– Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness.
– Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure.
– Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality.
– Data Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization.
– Process Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes.
Requirements
1. Technical Skills
– Solid understanding of AI Chatbot mechanisms and quality-evaluation criteria.
– Basic data-analysis skills; proficient in SQL, Excel, and related tools.
– Foundational knowledge of Natural Language Processing (NLP) and Machine Learning.
2. Experience
– 2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred.
– Experience with industry-leading AI Chatbot products is a strong plus.
3. Soft Skills
– Strong communication and collaboration abilities.
– Meticulous, patient, and adept at identifying and solving problems.
– Thrives in a fast-paced environment and demonstrates a strong learning aptitude.
