Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…
How you’ll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
Agent training is crucial to Wave’s operation in Mali. We’re looking for an Agent Trainer who enjoys working in the countryside and meeting our agents. You will develop their knowledge of our mobile money app and business.
In this role, you’ll;
- Handle and respond to daily agent training requests.
- Organize daily agent training based on request and observation.
- Ensure that training material and information are always updated and available for agents.
- Adhere to company procedures and regulations.
- Conduct training assessments & surveys.
- Develop creative and innovative approaches to present training programs to agents.
- Write daily and weekly notes.
- Train assigned agents in your area.
- Track agent training & feedback.
- Write a daily report on field activities.
Key details
- Location: You’ll work from our office in Bamako and travel to different field locations.
- Work authorization in Mali is required.
- Contract type: 6 months fixed-term contract.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in Bambara.
- Speak English fluently – this role will regularly interact with non-French speakers.
- A bachelor’s degree in any discipline.
- 2+ years of relevant work experience, specifically managing training or an agent network.
- Valid driving license.
You might be a good fit if you
- Have the ability to discern priority tasks.
- Are excited to be in the field.
- Can adapt.
- Are rigorous, autonomous, methodical, and with an eye for detail.
- Have strong oral and written skills.
- Worked previously as a field trainer.
- Are at ease with computers and Android phones.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator’s top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
