Agent, Safety

Role: Agent, Safety
Location: Bastrop TX
Base Salary: $50,000 + Equity

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Company Description

X’s Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X, such as combating spam and fraud, and providing support to our customers. We innovate, experiment, and move at a fast pace and are committed to being a learning organization with a growth mindset, which means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.

You will:

• Resolve cases/tickets in the queuing system to assist in better identifying and mitigating content moderation and customer support issues, leveraging AI-driven tools to prioritize and categorize cases for faster resolution.

• Work across multiple, complex operational workflows that are often ambiguous and could be under development, utilizing AI to automate repetitive tasks and provide predictive insights for workflow optimization.

• Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy, integrating AI to enhance cross-system interoperability and data-driven decision-making.

• Ensure we consistently and effectively apply content moderation without bias, and provide a level of support that exceeds industry standards.

Qualifications & Requirements:

• 1+ years of relevant experience in content moderation and/or customer support.

• An active X user.

• Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations.

• Ability to execute routine daily tasks efficiently and accurately, to meet productivity and quality requirements.

• Written and verbal communication skills.

• Flexibility to work across time zones (outside of US shift hours), weekends and holidays – maintaining a shift rotation

• Non-English language competency is a plus.

Note: This role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.