Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…
How you’ll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
As an Agent Liquidity Admin Officer, you’ll be the key link between our liquidity team and our agents — ensuring smooth communication, seamless coordination, and efficient administrative support. In this role, you’ll play a vital part in keeping our agent network running effortlessly, while reporting directly to the Agent Liquidity Lead.
In this role, you’ll;
- Ensure the Liquidity team is on track daily regarding metrics and reports (end-of-day optimal closing balance, Cash collected/distributed, CIT slip form, Daily Premium Agencies volume, etc.).
- Manage the pre-funding, follow up with agents with calls, and ensure those in the red are sent in recovery at the right time.
- Ensure Cash House audits are submitted on time, and follow the closing balance of Case Houses.
- Limit or delimit Premium Agencies when necessary.
- Support the Agent Liquidity Lead in its activities by checking the forecasts and alerting them anytime there is a change in the business trend.
- Develop and maintain a strong relationship with agents for optimal communication.
- Prepare settlement bulk SMS in due time to be sent to agents and Cash Officers for CIT collection/deliveries.
- Follow up agent settlements to identify and call those who have not settled with us the previous day, and call agents we have just settled cash with via bank to inform them that the cash is available.
- Maintain a proper tracking and archive spreadsheet for calls to agents who have not settled with us.
- Report any risk-related issues to your supervisor.
Key details
- Location: You’ll work from our office in Bamako.
- Work authorization in Mali required.
- Contract type: 6 months fixed-term contract.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 2+ years of experience in an administrative position, or in a back-office operations role.
- Proficient in French, English, and Bambara.
- Completed university degree.
- Strong computer skills, especially with Excel/Spreadsheets
- Excellent organizational skills, communication skills, and strong abilities to synthesize.
You might be a good fit if you
- Demonstrate organizational skills and ability to manage priorities effectively.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Communicate clearly and proactively.
- Are data-oriented.
- Are a self-starter and proactive about achieving ambitious targets.
- Seek to improve yourself through honest self-reflection.
- Enjoy teamwork, but also know how to work well independently.
- Like studying Google spreadsheets to display digestible data.
- Have experience supporting agents or retail networks in a back-office administrative position.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator’s top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
