Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…
How you’ll help us achieve it
Wave is now one of the largest financial institutions in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
As a Corporate Account Manager, you will be responsible for deploying new single and multi-outlet corporate payment partners, ensuring they have an excellent customer experience, and building a mutually beneficial relationship with them. This role involves managing partners’ relationships and driving volume growth of all payment products (bulk, collection, merchant payments, etc.) to ensure they receive the tools and support needed to achieve their goals in The Gambia.
In this role, you’ll;
- Manage key corporate accounts partners within your portfolio.
- Engage closely with key partner stakeholders to build strong relationships and identify blockers to growth.
- Identify growth opportunities and cross-sell new payment products.
- Build a strong roadmap to achieve cycle objectives:
- Work closely with internal teams (sales, admin, corporate support) to align on critical goals and implement strategies.
- Develop playbooks that define workflows to be followed with customer drafts and update training material for products, campaigns, and features.
- Onboard new customers using standard products by educating them on how to use payment products.
- Ensure high-quality customer support by advocating for customers’ needs and issues related to the use of our products, as well as supporting our end-users and payment. customers on their daily requests, including refunds, settlements, funding, etc.
- Identify priority areas and develop innovative solutions to Wave’s payments liquidity needs nationwide, especially in the merchant expansion.
- Set yourself up for success and execute the most leveraged projects.
- Provide guidance and feedback to help the team members strengthen the knowledge and skills needed to meet global OKRs.
- Lead the analysis of merchant performance, identify what is working and what is not, and take action to activate dormant partners and ensure a high standard of service and sustainable growth.
- Work closely with our Risk & Fraud department to minimize fraud cases and threats to the security of payment customers.
- Help to develop Wave’s global strategy by sharing insights and learning from the team’s experience in Senegal.
- Lead by living Wave’s values, and ensure they’re deeply ingrained within your team.
Key details
- Location: You’ll work from our office in Kotu and may travel to field locations.
- Work authorization in The Gambia is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 5+ years of experience working with external stakeholders, including negotiating and coordinating different actors.
- Proven track record in delivering a great customer experience and building strong relationships with partners.
- 2+ years of experience in managing a team.
- Fluent in English.
- Relevant experience in operations, sales, support, or distribution.
- Ability to conduct duties discreetly and impartially.
You might be a good fit if you
- Have experience managing a team.
- Are result-oriented, with an engaging personality and an excellent ability to build trust with both external and internal stakeholders.
- Are able to think creatively and work proactively to achieve challenging targets.
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Adjust quickly to changing conditions and any environment.
- Excellent oral and written communication and interpersonal skills.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator’s top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
