As our Account Manager, you’ll be the main point of contact for our top 50 customers, ensuring they get the most out of Privy. You’ll conduct regular check-ins to understand their priorities, identify pain points, and surface opportunities for upsell and expansion. Beyond this, you’ll work closely with engineering to coordinate customer-driven product requests and synthesize monthly readouts on customer sentiment for the broader team.
Maintain regular check-ins with our top 50 customers to gather feedback, address concerns, and deepen relationships.
Design a lightweight process to ensure customer happiness on the top 150 accounts.
Identify upsell opportunities and drive adoption of the most relevant Privy features.
Serve as the customer advocate, ensuring their needs are clearly communicated to the engineering and product teams.
Quarterback engineering buildout requests for high-priority customers, ensuring smooth execution.
Synthesize and present monthly customer sentiment readouts for the broader team.
Work cross-functionally with support, sales, and product to ensure a best-in-class customer experience.
3+ years of experience in account management, customer success, or a related role, ideally in developer tools, fintech, or crypto.
Strong relationship-building skills—able to connect with both technical and non-technical stakeholders.
A customer-obsessed mindset, with a proactive approach to problem-solving.
Ability to identify expansion opportunities and drive upsell in a consultative manner.
Excellent written and verbal communication skills.
Passion for crypto and developer tools.
Experience coordinating customer-driven feature requests with product and engineering teams.
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