Account Manager

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Leader in The Forrester Wave™: Contract Lifecycle Management (CLM).

Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.

We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America’s fastest-growing private companies.

At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.

Account Manager will support our Customer Success (CS) Net Retention Goals. We are looking for a detail-oriented, financially driven individual who is comfortable with negotiations and can highly perform in a fast-paced environment while remaining organized.

As the Account Manager, you will innovate on operational excellence by analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will monitor accounts through support cases, product usage dashboards, account health triggers, and other ongoing behavior/engagement alerts and reach out to the customer proactively based on predefined criteria.

Responsibilities:

• Take ownership of your assigned territory and drive expansion & renewal engagement and focus on customer retention
• Create and execute customer campaigns aimed to identify growth opportunities
• Drive gross retention rates and increased net retention rates
• You’re a team player! You will work closely with your CS, Marketing and Legal team to prepare and maneuver through negotiations and strategic upsell, cross-sell, and renewal opportunities
• Ability to forecast accurately, with clear next steps and Positive Business outcomes
• Become a product specialist within LinkSquares offerings to best identify expansion sales opportunities
• Forge strategic relationships with CS and internal stakeholders
• Proactively manage and prioritize the weekly, monthly, and quarterly renewal and upsell activities
• Ability to work to set targets and deadlines
• Obtain appropriate internal approvals, where necessary
• Track and report on pipeline activities utilizing Salesforce, Gong.io, Outreach and Catalyst
• Provide feedback to further define internal process

Additional Qualifications:

• 3+ years of proven experience handling and negotiating renewals upsells, and cross-sells in a high-performance environment
• Bachelor’s Degree or equivalent work experience in a related field
• CRM experience, i.e., Salesforce.com,Gong.io, Outreach, Catalyst is a plus
• Must be organized, detailed, and process-oriented whilst being commercially savvy
• Ability to build strategic relationships at various levels both internally and externally

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.