Account Manager – Client Services

Account Manager – Client Services (Junior Level)

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

This is an ideal position for someone with a strong interest in financial markets looking for their first role after graduating, or someone with 6-12 months of experience in a client facing / client supporting role that wants to elevate their career with a global social trading & investment business.

Responsibilities:

• Deliver high-quality trade and administrative support across phone, email, and live chat channels
• Attend client meetings with Senior Account Manager, when necessary.
• Support clients with a range of products including OTC derivatives, real stocks, and investment offerings
• Build knowledge of financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
• Help clients understand P&L, margin requirements, order types, fees, and trade-related issues
• Provide execution-only trading services via phone (after receiving training)
• Proactively assist with platform navigation, product features, and cross-selling relevant services
• Run daily morning market calls to update clients on key developments
• Investigate and resolve trade disputes or escalations

• A degree-level education (any discipline) or 6-12 months of professional experience in a client facing / client support role
• A genuine interest in financial markets, trading, and global economic trends
• Excellent communication and interpersonal skills—you put clients at ease
• Ability to understand client challenges and provide a solutions-based approach to resolving issues
• Confidence with mental arithmetic and numerical reasoning
• Strong organizational skills and a team-first attitude
• Ability to manage client records and administrative tasks efficiently

Why Join Us?

We are an inclusive and social team, based in fantastic offices in Canary Wharf, London and working a hybrid home and office arrangement. We love what we do and are proud of our culture of flexibility and autonomy.

Our benefits include BUPA medical cover, 6% pension contribution, daily lunch allowance, as well as additional leave days – our highly valued recharge days. We have lots of other cool perks like fantastic parties, eToro merchandise, birthday money and many other special touches to keep you happy!